Return & Refund Policy

Return & Refund Policy

At Weinbliss, your satisfaction is important to us. We are committed to providing a clear, fair, and efficient return and refund process for every customer.

1. Return Eligibility

We offer a 30-day return window from the date you receive your order.

To be eligible for a return, items must meet the following conditions:

  • Items must be in their original condition

  • Unused and free from damage

  • Returned in original packaging (if applicable)

  • Accompanied by proof of purchase (order number)

Please note that return conditions may vary during promotional periods. We recommend reviewing specific promotion terms before placing your order.

2. Return Process

To initiate a return, please contact us at:
📧 support@weinbliss.com

Include the following in your email:

  • Order number

  • Item(s) you wish to return

  • Reason for return

Once your request is approved, we will provide you with instructions on how to proceed.

⚠️ Important:
Items returned without prior authorization will not be accepted.

3. Return Shipping Costs

  • Quality Issues (damaged, defective, incorrect item):
    Weinbliss will cover return shipping costs.

  • Customer Preference (change of mind, no longer needed):
    Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of delivery.

Email: support@weinbliss.com
Subject line: DAMAGED

Please include:

  • Order number

  • Clear photos of the damaged item

We will review and provide a suitable solution (replacement or refund).

5. Missing Items

If you have not received your full order, please contact us at:

📧 support@weinbliss.com
Subject line: MISSING ITEM

Include your order number and details of the missing item(s). We will investigate and resolve the issue promptly.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of use or damage not caused by us

  • Items returned without original packaging (if required)

  • Final sale or promotional clearance items (if specified)

  • Customized or personalized products (if applicable)

7. Refund Processing

Once your return is received and inspected:

  • You will be notified of the approval status

  • If approved, the refund will be issued to your original payment method

⏱ Processing Time:

  • Internal processing: up to 10 business days

  • Bank processing: additional 3–5 business days

8. Purchases from Other Retailers

For Weinbliss products purchased through other authorized retailers, please contact the original retailer directly for returns or exchanges.

9. Customer Support

We are here to help with any questions or concerns.

Customer Service (Phone / SMS):
+1 504 982 2311

Email:
support@weinbliss.com

We aim to respond to all inquiries within 48 hours.

Corporate Information

Company Name:
WING LONG TECHNOLOGY COMPANY LIMITED

Address:
21–33 Tai Lin Pai Road, Unit 1115, 11/F,
Vanta Industrial Centre,
Kwai Chung, Hong Kong